Customer Service Support@Novtell.com | WhatsApp: +1 7869354710
Free shipping | 30 day refund guarantee.
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You can rest assured that your personal and account information is secure. We use the latest encryption technology in all parts of our site that require personal information and when you pay with Paypal we use secure online shopping that supports the SSL protocol.
This encryption protocol automatically scrambles information such as Paypal, billing and address details so that other computers are generally unable to decipher the information, ensuring privacy and security.
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you provide us with your credit card details, the information is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.
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Why Flawless Face Pillow

At Novtell, every order is handled with care — from our workshop to your doorstep.
We’re pleased to offer free worldwide shipping on all orders. Once your payment is confirmed, you’ll receive a tracking number so you can follow your order’s journey in real time.
Our team carefully prepares and ships your order within 1–2 business days. Most customers receive their items within 6–12 days, depending on their location.
In many cases, delivery arrives sooner — but we prefer to provide a conservative estimate so expectations are always clear.
For more details, please see our [full shipping policy].
We want every piece from Novtell to bring comfort and joy to your home. But if something isn’t quite right, we’re here to make it right.
You may return any new and unused item within 30 days of delivery for a full refund.
If your return is due to an error on our end — such as receiving the wrong or a defective item — we’ll gladly cover the return shipping costs.
Once your return is handed over to the carrier, please allow up to two weeks for your refund to be completed. In most cases, it happens much faster.
This includes:
5–10 business days for the item to reach our warehouse
1–2 business days for our team to process your return
2–3 business days for your bank to finalize the refund
To begin your return, simply contact us at Support@Novtell.com with your order number and a brief explanation of the reason for return or exchange. Our customer care team will guide you through the next steps.
For full details, please see our [complete refund policy].
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