1 Year Warranty

Our Quality Promise: 1 Year Warranty

A quality guarantee is more than a promise, it's a contractual obligation.

At NovTell.com, we stand firmly behind the durability and performance of our products. To prove our confidence, we are proud to offer a 1-year limited warranty that guarantees free repairs for any manufacturing defects found within 365 days of purchase, a programme designed to protect your investment and build long-term trust.

Key features of our warranty programme:
Comprehensive coverage
Free repairs for quality-related issues, including defective materials or faulty workmanship.
Non-warranty coverage: Damage caused by misuse, accident or unauthorised modification.

Fair Shipping Allocation
Outgoing shipments: The customer is responsible for shipping costs when sending defective products to our service centres. For safety reasons, we recommend using a traceable carrier.
RETURN SHIPPING: Shipping back to the customer after repairs are completed is at our expense to ensure a seamless experience.

Robust Quality Control
Each product undergoes more than 7 quality checks during production and is reviewed by 3 departments before shipment to minimise the risk of defects.

Repair Process
Send us a warranty request through the after-sales centre with purchase order number, defect details and pictures:
Email: Support@Novtell.com
WhatsApp: +1 7869354710
Our technicians will diagnose the problem and provide a repair schedule within 3 business days.