1 Year Warranty

1-Year Warranty: Our Commitment to Your Confidence

At NovTell, we believe in the craftsmanship and durability of every product we offer. That's why we provide a 1-year limited warranty—a promise to protect your purchase and give you peace of mind.

What's Covered

  • Free repairs for defects in materials or workmanship discovered within 365 days of your purchase.

  • Applies only to issues caused by normal use, not wear, accidents, or misuse.

What's Not Covered

  • Damage due to misuse, accidents, unauthorized modifications, or improper care.

  • Cosmetic issues such as scratches or color fading that do not affect functionality.

  • Regular wear and tear from daily use.

Fair and Transparent Shipping Policy

  • Customer pays for shipping the item to us for inspection or repair—please use a traceable carrier for your protection.

  • We cover return shipping costs arising from completed repairs or replacements—your experience should be seamless and reassuring.

How the Repair Process Works

  1. Reach out to us via email at Support@NovTell.com or WhatsApp at +1 786-935-4710. Share your order number, a description of the issue, and photos if possible.

  2. Our technicians will review your request and respond with a repair plan within 3 business days.

  3. If repair is approved, send the item securely using a trackable method.

  4. Once repaired, we’ll ship it back to you at no cost.

Why This Matters

  • Built-in confidence—we don’t just sell products; we guarantee them.

  • No surprises at checkout—transparent and fair shipping policy.

  • Fast and friendly service—support that feels human, not robotic.

Display Sections for Clarity (if needed on mobile or with headings)

Coverage in a Nutshell
Covers defects in materials and workmanship—expires one year after purchase.

Free Return Shipping
Once repaired, your item comes back to you at our cost.

Need Help?
Email: Support@NovTell.com
WhatsApp: +1 786-935-4710