Shipping Policy

All orders are shipped directly from our warehouse to the address you specify. Delivery normally takes 8-12 business days, but may be delayed to the next working day on public holidays.

  • Free shipping over $69

  • Over $99 get 10% off

We will ship your order the "next business day" after your order has been confirmed. Please check the delivery schedule below before placing your order as the delivery date may vary depending on the date and time of your order. Orders placed by 18:00 will be processed on the next business day.
  • Ordered on Monday 00:00-18:00 - Confirmed on Tuesday
  • Ordered on Tuesday 00:00-18:00 - Confirmed on Wednesday
  • Ordered on Wednesday 00:00-18:00 - Confirmed on Thursday
  • Ordered on Thursday 00:00-18:00 - Confirmed on Friday
  • Ordered on Friday 00:00-18:00 - Confirmed the following Monday
Orders placed on public holidays will be processed according to the published schedule.

Rates and VAT
Customs duties and VAT are set by the customs authorities of the country or region where the goods are purchased and are based on the country of manufacture of the goods. The amount of duty is determined by the classification of the goods. The amount you pay at the time of purchase does not include local customs duties and VAT, which may or may not be levied at the discretion of the local customs office. For further information, please contact the relevant tax authorities in your country.

How do you keep prices so low?

By sacrificing shipping time. We get the items shipped directly from the manufacturers, which means it takes 8-12 business days, but it saves a TON of costs in logistics (bulk shipping costs to the US, customs fees, warehousing costs, product handling fees, USPS / UPS costs). No joke - all that stuff can quickly turn an $80 product into a $110 product. By eliminating shipping time, we're saving you a ton of money.
Can I get a tracking number?

Yes, of course, as soon as all the information is available in our system we will send you your tracking number immediately, if we haven't, just email us at Support@Novtell.com and we will send you your tracking number immediately!

Hey, where's that other thing I ordered?

As our products are made by a number of different manufacturers, if you order a number of different items they may arrive separately, so don't freak out if you open the parcel and an item is missing!

Is my payment information secure?

We accept payment via Paypal for all online orders. When you complete your order, you will be taken to an SSL encrypted Paypal server where you can complete the purchase and enter your payment details through your Paypal account.
We will be notified by Paypal once the payment has been successfully completed. Payment via Paypal is instantaneous and we will receive a message from Paypal as soon as the funds have been transferred to our account. We accept payment via Paypal in US Dollars. When you pay via PayPal, the amount will be converted from US Dollars to the currency of your choice. Novtell is a PayPal Verified Member.
(More information: www.PayPal.com) You can rest assured that your personal and account information is secure. We use the latest encryption technology in all parts of our site that require personal information, and when you pay with PayPal we use secure online shopping that supports the SSL protocol.
This encryption protocol automatically scrambles information such as Paypal, billing and address details so that other computers are generally unable to decipher the information, ensuring privacy and security.
(For more information please visit: www.ssl.com).

What if I have a problem with my product?

Let us know as soon as possible and we'll either send you a new one or refund your money. No questions asked. We know what it's like to get a dud after waiting patiently for ages (and unfortunately, if you ship enough orders, it does happen - not often, but it does happen), so we'll do everything in our power to make it right.

Still got questions? Feel free to contact us at Support@Novtell.com