Shipping Policy

Shipping Policy

We make shipping transparent and stress-free — so you can shop with total confidence.

Free Shipping

We’re pleased to offer free worldwide shipping on all orders. No hidden fees, no surprises — just seamless delivery from our hands to your home.

Order Processing Time

All orders are processed and fulfilled from our warehouse on the next business day after payment confirmation, as long as your order is placed by 6:00 PM local time (Monday–Friday).

Here’s how our fulfillment schedule works:

  • Ordered Monday (before 6:00 PM) → Ships Tuesday

  • Ordered Tuesday (before 6:00 PM) → Ships Wednesday

  • Ordered Wednesday (before 6:00 PM) → Ships Thursday

  • Ordered Thursday (before 6:00 PM) → Ships Friday

  • Ordered Friday (before 6:00 PM) → Ships the following Monday

Orders placed after 6:00 PM Friday, on weekends, or on public holidays will be processed on the next business day.

Delivery Timeframe

We partner with trusted global carriers and manufacturers to ensure smooth, reliable delivery.
Most customers receive their orders within 8–12 business days, depending on destination and customs processing times.

While rare, delays may occasionally occur during holidays or due to customs clearance. We appreciate your patience and understanding — our team always monitors shipments closely to ensure timely arrival.

Customs, Duties & VAT

Our free shipping covers delivery only. Please note that the total paid at checkout does not include customs duties or VAT, which are determined by your country’s customs office.
Any applicable fees depend on local regulations and product classification. For detailed guidance, please contact your local customs authority.

Tracking & Multiple Shipments

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey in real time.
If you don’t see it in your inbox, please reach out to us at Support@NovTell.com, and we’ll send it promptly.

Orders containing multiple items may occasionally be shipped in separate packages — this helps us deliver your products faster and more efficiently.

Secure Payment

We process all transactions securely through PayPal with SSL encryption, ensuring that your personal and payment information stays protected at all times.
Shop with confidence — your privacy and safety are our top priorities.

Need Help?

If you have any questions about your order, tracking, or delivery, our friendly customer care team is here to help.
Simply email Support@NovTell.com, and we’ll be happy to assist you quickly and courteously.