FAQs

FAQs — Frequently Asked Questions

1. Returns & Refunds

Q: How long will my refund take?

  • Refunds are processed within 5 business days after we receive your return, provided the item is unused and in its original packaging.

  • Depending on your bank or PayPal, it may take up to 5 additional business days for the funds to appear in your account.

Q: Do I need to notify you before returning an item?

  • Yes. Please contact us at Support@NovTell.com or via WhatsApp with your order number and reason for return. We’ll reply within 24 hours with instructions.

Q: Who pays for return shipping?

  • If the item arrived defective, damaged, or incorrect, we cover all return shipping costs.

  • If returning due to personal preference (e.g., size, style, or color), the customer covers the shipping cost.

Q: How fast will I get a replacement?

  • Once we receive your returned item, a replacement will be shipped within 48 hours.

2. Shipping & Delivery

Q: Do you ship worldwide?

  • Yes! We offer Free Worldwide Shipping on all orders.

Q: How long does delivery take?

  • Standard worldwide shipping typically takes 8–12 business days.

  • Express shipping options may be available at checkout depending on your location.

Q: Do I have to pay customs or import duties?

  • Most of the time, no. We ship orders in a way that minimizes customs charges. However, depending on your country’s import regulations, local duties or taxes may apply. These are the customer’s responsibility.

Q: How can I track my order?

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.

  • You can track the status directly on our website or through the courier’s tracking page.

3. Payment Methods

Q: What payment methods do you accept?

  • We currently accept PayPal only.

  • PayPal is one of the most trusted and secure payment systems worldwide. It allows you to pay in your local currency, even if our prices are listed in USD.

4. Orders & Processing

Q: How soon will my order be processed?

  • Orders are typically processed within 1–2 business days. You’ll receive an email confirmation once your order is on its way.

5. Contact & Support

Q: How can I reach customer support?

  • WhatsApp: +1 (786) 935-4710
    Our team responds within 24 hours on business days.

Q: What can I ask about?

  • Product details, stock, order status, warranty, returns, shipping, or just general questions—we’re here to help.