Return Policy

  • 30 Day Customer Satisfaction Guarantee
  • Easy refund
Upon Receiving Your Product
Please inspect your item immediately upon delivery to ensure it is free of defects and matches your order details. If you encounter any issues, promptly contact our support team.

30-Day Satisfaction Guarantee
We offer a full refund or exchange for any reason within 30 days of receiving your order. To qualify:
  • Items must be unused, in their original condition, and repackaged in the original shipping envelope/box.

Refund Processing
  • Approved refunds will be processed within 5 business days.
  • Note: Bank processing times may delay the refund’s appearance on your credit card/PayPal account by up to 5 additional business days.

Tracking Your Refund
  1. Check your online credit card statement or PayPal account.
  2. If the refund hasn’t appeared after the allotted time, contact your bank or credit card provider.
  3. For unresolved issues, reach out to our team via the contact details below.

Return Shipping Guidelines
  • Method: Use Air Parcel Service for returns.
  • Cost Responsibility:
  • Free Returns: We cover all costs for returns due to shipping damage, manufacturing defects, or quality issues.
  • Customer-Paid Returns: For returns based on preference (e.g., style, color, size), customers are responsible for return shipping fees.
Important Notes
  • For items valued over $50, we strongly recommend:
  • Using a trackable shipping service (e.g., UPS, FedEx).
  • Purchasing shipping insurance for added protection.
  • Note: We cannot process refunds until the returned item is received.

Initiating a Return
To begin this process, please send us your original order number, a detailed description of the problem, and photos showing the defect/damage for verification.
  • Email: Support@Novtell.com
  • WhatsApp: +1 786-935-4710