Return Policy

    Return & Refund Policy

    Your satisfaction is our priority — if something isn't quite right, we're here to help.

    30-Day Satisfaction Guarantee

    We offer a full refund or exchange — no questions asked — within 30 days of receiving your order, as long as:

    • The item is unused, in its original condition, and still in its original packaging.

    Getting Your Refund

    • Once we receive and inspect your return, we'll process your refund within 3 business days.

    • Due to banking procedures, refunds may take up to 3 additional business days to appear in your account.

    Return Shipping Guide

    • Defective, damaged, or incorrect item – We will cover the return shipping cost.

    • Change of mind or other personal reasons – The customer is responsible for the return shipping cost.

    Tip: For items valued over $50, we recommend using a trackable shipping service (such as UPS or FedEx) and purchasing shipping insurance. This helps ensure your return arrives safely and speeds up the refund process.

    How to Start a Return

    To make things easy, just:

    1. Email us at Support@Novtell.com or message via WhatsApp +1-786-935-4710.

    2. Include your order number, a brief description of your issue, and photos (if applicable).

    3. We’ll guide you through the next steps.

    Friendly Reminders

    • We can’t process refunds until we receive the returned item.

    • Buy with confidence — we're committed to making your experience smooth and satisfying.

    • If you have any questions, our friendly support team is just an email or message away.