Terms of Conditions

1. Introduction

Welcome to NovTell.com. By accessing or using our website (“Site”) or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy and Return Policy. If you do not agree with any part of these Terms, please refrain from using our Site or Services.

We may update these Terms from time to time—any changes will be posted here. Continued use of the Site after such updates constitutes acceptance of the revised Terms.

2. Your Eligibility

By using our Site, you confirm that you are of legal age in your jurisdiction or have received parental or guardian consent to do so.

3. Use of Our Site

You agree to use our Site only for lawful purposes. Prohibited conduct includes but is not limited to:

  • Violating any applicable laws (e.g., copyright, data protection).

  • Transmitting harmful code such as viruses.

  • Unauthorized copying, selling, reselling, or exploitation of Site content.

  • Systematic harvesting of personal data, spamming, or any unlawful solicitation.

Violation of these rules may lead to immediate termination of your access and services.

4. Products, Pricing & Shipping

  • All prices and product availability are subject to change without prior notice.

  • Free worldwide standard shipping is offered unless otherwise stated (e.g., US-based items).

  • Typical delivery time: 1–2 weeks. Custom delays may extend delivery up to 3 weeks. DHL Express shipments usually arrive within ~1 week.

5. Returns, Refunds & Warranty

  • We offer a 30-day satisfaction guarantee—request a refund or exchange if you're unsatisfied with your purchase.

  • Conditions: Items must be unused, in original packaging; returns due to defects or damage are covered by us. Returns for change-of-mind are the customer's responsibility.

  • Refunds are processed within 5 business days after receiving the return; allow additional processing time for banks or PayPal.

  • We recommend trackable shipping and optional insurance for returns above a certain value.

  • Our products come with a one-year limited warranty against manufacturing defects. Customers cover return shipping; we cover the return of repaired items.

6. Accuracy of Information

We strive for accuracy, but cannot guarantee the completeness or currency of content on our Site. Rely on official sources or consult us directly for critical information.

7. Third-Party Services & Links

Our Site may link to or incorporate third-party content. We do not endorse or assume liability for third-party websites or offerings. Please review their terms and policies directly before engaging.

8. User Contributions

If you submit ideas, feedback, or comments ("Submissions"), you grant us the right to use, edit, publish, and distribute them at our discretion without compensation. We may remove content that violates standards, legal rights, or these Terms.

9. Disclaimer & Limitation of Liability

Our services and products are provided “as is”—without warranty of any kind. We disclaim all implied warranties (e.g., merchantability, fitness for a specific purpose). We are not liable for indirect, incidental, or consequential damages even if informed of the possibility.

10. Indemnification

You agree to indemnify NovTell and its affiliates against any third-party claims arising from your breach of these Terms or misuse of our Site/services.

11. Severability & No Waiver

  • If a provision is held invalid, the remainder of these Terms remain enforceable.

  • Our failure to enforce any right does not constitute a waiver thereof.

12. Termination

Either party may terminate access to the Site or Services at any time. Obligations accrued prior to termination will survive as necessary.

13. Entire Agreement

These Terms, together with referenced policies, constitute the entire agreement between you and NovTell, superseding prior agreements. Ambiguities will be resolved against the drafting party.

14. Governing Law

These Terms are governed by and construed under the laws of the USA.

15. Contact Us

If you have questions or need clarification, we're here to help. Email: Support@NovTell.com.