Privacy Policy

Privacy Policy

Last updated: [7, 2021]

NovTell (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase on NovTell.com (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect different types of personal information depending on how you interact with our Site:

• Information You Provide Directly

  • Name, billing and shipping address

  • Email address and phone number

  • Payment details (processed securely via third-party providers, not stored by us)

• Information Collected Automatically

  • IP address, device type, operating system, browser type

  • Usage information (pages viewed, time spent, referring website)

  • Cookies and similar tracking technologies

• Information from Third Parties

  • If you log in or pay via PayPal or other providers, they may share limited information necessary to complete your transaction.

2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders

• Providing customer service and responding to inquiries

• Improving our website, products, and services

• Sending order confirmations and important service-related messages

• Marketing communications (only if you have opted in)

• Fraud prevention and legal compliance

3. Legal Basis for Processing (GDPR)

For customers located in the European Economic Area (EEA), we rely on the following legal bases:

• Contractual necessity – to fulfill your orders and deliver products

• Consent – for marketing emails or optional cookies

• Legal obligations – to comply with applicable laws

• Legitimate interests – to improve services, prevent fraud, and protect our business

4. Sharing & Disclosure of Information

We do not sell your personal data. We only share information with:

• Service Providers: Shopify (store platform), PayPal (payment processing), logistics partners (shipping and delivery).

• Legal Authorities: If required by law, court order, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred under appropriate safeguards.

5. Data Security

• All sensitive data (e.g., payment details) is encrypted via SSL/TLS during transmission.

• Payment information is processed in compliance with PCI-DSS standards.

• We maintain technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration of your data.

While no system is 100% secure, we continuously review and improve our safeguards.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

• Keep items in your shopping cart

• Remember your preferences

• Analyze traffic and site performance

• Deliver relevant marketing

You may disable cookies in your browser settings, though certain features may not function properly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

• Order records: typically retained for 7 years for tax and accounting purposes.

• Marketing data: kept until you withdraw consent.

8. Your Rights

Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of the personal data we hold about you.

• Correction: Request corrections of inaccurate or incomplete information.

• Deletion (“Right to be Forgotten”): Ask us to delete your data, subject to legal obligations.

• Restriction: Request that we limit processing of your data.

• Opt-out of Marketing: Unsubscribe from promotional emails anytime.

• Do Not Sell My Personal Information (CCPA): California residents may request that we do not sell or share their personal data.

To exercise these rights, please contact us at Support@NovTell.com

9. International Data Transfers

If you are located outside the United Kingdom or United States, your information may be transferred and processed in those countries. We take appropriate safeguards to ensure your data is protected, consistent with GDPR requirements.

10. Children’s Privacy

Our Site is not directed to individuals under 16. We do not knowingly collect personal data from children. If we learn we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review the policy periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:

Email: Support@NovTell.com